Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern your use of the Pronoia Bio Ltd (“we”, “us”, “our”) website, and any purchase of products offered on this site.

By accessing this website or placing an order, you confirm that you:

  • Are at least 18 years old
  • Are purchasing only for legitimate laboratory, scientific, or research purposes
  • Understand that all products are strictly not for human or veterinary use
  • Agree to comply with these Terms in full
  • If you do not agree, you must not use this website or purchase from us.

Research-Only Disclaimer

All products sold by Pronoia Bio Ltd are supplied exclusively for in-vitro research, laboratory analysis, or educational purposes.

Our products:

❌ Are NOT medicines
❌ Are NOT for human or animal consumption
❌ Must NOT be used in foods, supplements, cosmetics, injections, therapies, or clinical applications
❌ Must NOT be administered to any living organism
By buying from us, you explicitly confirm you are complying with this requirement.

Eligibility to Purchase

To buy from this website, you must:

  • Be 18+
  • Act as a researcher, institution, laboratory, or appropriately informed purchaser
  • Have sufficient knowledge to safely store, handle, and dispose of laboratory reagents
  • Agree to carry out your own risk assessments and comply with COSHH and all UK regulations relevant to chemical handling

We reserve the right to cancel or refuse orders if we suspect misuse or regulatory risk.

Product Information

We make every effort to ensure that:

  • Product details, specifications, purity data, and COAs are accurate
  • Batch information is kept up-to-date
  • Images are for representation only — vial appearance may vary

We do not guarantee suitability for any purpose other than research use.

Pricing & Payment

All prices on this website:

  • Are listed in GBP (£)
  • Include or exclude VAT where stated
  • May change without prior notice

Accepted payment methods may include:

  • Debit/credit card
  • Bank transfer
  • Approved third-party payment processors

Payments must clear before orders are dispatched.

Order Processing & Availability

Orders placed before the daily cut-off time (if stated on the website) are usually processed the same day.

Availability may vary due to:

  • Batch quality control
  • Stock delays
  • Supplier schedules

If an item is unavailable, we will:

  • Offer a replacement, OR
  • Refund the affected item

Shipping & Delivery

See our Shipping & Delivery Policy for full details.

Key points:

  • Products are shipped via tracked UK courier or Royal Mail
  • Delivery times are estimates, not guarantees
  • You are responsible for providing a correct, complete delivery address
  • We are not responsible for delays caused by couriers, customs, or incorrect details supplied by you

Risk of loss transfers to you once the order is delivered.

Storage, Handling & Safety

You are responsible for:

  • Following proper chemical storage guidelines
  • Conducting appropriate COSHH assessments
  • Ensuring safe handling, PPE, and facility compliance
  • Preventing access by unauthorised individuals

We accept no liability for improper storage, handling, or use.

Returns, Refunds & Replacements

See our Returns & Refunds Policy for full details.

We do not accept returns for:

  • Opened or used products
  • Products compromised after delivery
  • Items purchased in error

If an item arrives damaged or incorrect, you must notify us within 48 hours with supporting evidence.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any loss, injury, or damage resulting from misuse, mishandling, or unauthorised application of our products.
  • We do not accept responsibility for downstream research outcomes, experimental failure, or interpretation of data.
  • Our liability is strictly limited to the purchase price of the affected product.

Nothing limits liability for fraud or death resulting from negligence.

Regulatory Compliance

You agree to:

  • Use all products in compliance with applicable UK law, including but not limited to COSHH, REACH, CLP, and laboratory safety standards
  • Not redistribute, resell, or export without appropriate licensing
  • Maintain accurate records of your research use

We reserve the right to refuse service if we believe compliance is not being met.

Website Use

You must not:

  • Attempt to access restricted areas or interfere with website operation
  • Use automated scraping or data collection
  • Misrepresent identity or purpose when purchasing products

We may restrict access without notice.

Intellectual Property

All website content, branding, graphics, and product descriptions belong to Pronoia Bio Ltd and must not be copied without permission.

Privacy

Your information is handled in line with our Privacy & Cookies Policy, which forms part of these Terms.

Amendments

We may update these Terms at any time.
The latest version will always be available on this page.

Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be handled exclusively in English courts.

Contact Information

For compliance, support, or order questions:

Email: info@pronoia.bio
Registered Office:
Pronoia Bio Ltd
The Hoxton Mix, 86-90 Paul Street
London EC2A 4NE
United Kingdom